Nothing in this Policy excludes, restricts, or modifies any non-excludable consumer guarantees you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including the guarantee that services will be supplied with due care and skill. If this Policy is inconsistent with that law, the law prevails.
【Major Failure】
If a service we provide has a major failure (for example, it is not delivered with reasonable care and skill, differs materially from the description, or is unfit for a purpose you made known to us and cannot be reasonably remedied), you may choose to:
cancel the service and obtain a refund (the price paid, less any reasonable value already received); or
keep the service and request reasonable compensation.
【Minor Problem】
For a minor problem that can be remedied, we may choose to remedy it within a reasonable time by re-supplying the service, refunding part of the price, or otherwise reasonably resolving the issue.
【Customer Cancellation (Change of Mind)】
Change-of-mind refunds are not legally required, but as a matter of good faith our practice is:
More than 48 hours before the booking: any deposit paid is fully refunded, or you may reschedule once to the next available slot at no charge.
Within 48 hours of the booking: a deposit may be retained as a genuine pre-estimate of our loss (preparation time plus the foregone opportunity to offer the slot to another client). If that estimate is materially in excess of actual loss, we will refund the surplus.
No-show: any deposit is forfeited and the service is not re-supplied.
Current state: as at the date of this Policy, no service listed on this site collects a deposit. Customer cancellation therefore does not currently incur any monetary loss, but please notify us as early as possible so the slot can be made available to others.
【Withdrawing While Pending Review】
If your booking request is still pending our review (status "Pending Approval"), you may withdraw it at any time by email or WeChat with no charge.
【Cancellation or Rescheduling by Us】
If we need to cancel or reschedule for reasons of force majeure, illness, or any other unavoidable cause:
we will notify you as soon as possible via the contact details you provided;
any payment will be refunded in full, or we will work with you to reschedule at a mutually convenient time;
you will not bear any loss arising from a cancellation or delay caused by us.
【Booking Declined on Review】
If we decline your booking request (status changed to "Cancelled") and you have not paid any amount, no refund is required. If a deposit was paid, we will refund it in full within 7 business days.
【Refund Process】
Email iching@dao.today with your booking reference (starts with "BK") and the reason for the refund.
We will respond within 7 business days.
Refunds are processed via Stripe back to the original payment method. Your bank typically takes 5–10 business days to credit your statement.
【Dispute Resolution】
Please attempt to resolve any concerns with us in good faith first. If you are not satisfied with our response, you may seek assistance from NSW Fair Trading, the NSW Civil and Administrative Tribunal (NCAT), or a court of competent jurisdiction. This Policy is governed by the laws of New South Wales, Australia.